Student and Parent Remote Technology Support

Remote Learning Device Request Form: If any of your children need to check out a device for Remote Learning, please complete this form by clicking here.

This Web Page Addresses:
  • What kinds of specific remote technology support are available from Casady Technology Support Staff during “Remote Learning / home learning.”
  • Family Responsibilities during “Remote Learning / home learning.”
  • Procedures for students and parents to follow when requesting remote technology support.
  • Procedures for students and parents to follow when requesting instructional support from faculty.
  • School Supported Websites / Learning Platforms
If you have questions about the contents of this web page or a suggestion, please use the support procedures below to submit a request to helpdesk@casady.org. Note this information is subject to change.

Frequently Asked Questions

List of 6 frequently asked questions.

  • Q: What are the Technology's Support Request Procedures?

    When technology support is needed, and you cannot find a FAQ which addresses your question, send an email to helpdesk@casady.org with details of your support need / request.
    • In your email please include as many details as possible, including:
      • The teacher and class for which the request is needed.
      • A contact phone number / cell number we can use to reach you.
    • This email message will create a “technology support ticket” in our system, and you will receive an automated reply. A member of our support staff will contact you about your issue as soon as possible.
  • Q: Is Technology Support available during remote learning?

    The following types of technology support are available from Casady staff during remote learning / home learning:

    For Parents and Students
    • Reset MyCasady password
    • Help with MyCasady user ID / username
    • Web Browser
      • Help downloading and installing Chrome web browser
      • Basic Chrome web browser troubleshooting
    • Seesaw
      • Help logging into Seesaw
      • Help downloading and installing Seesaw Class App (for student use)
      • Help downloading and installing Seesaw Family App (for parent use)
    • Login issues with other school supported websites / learning platforms.
    For Students Only
    • Reset casady.org G-Mail account password.
  • Q: When is the Technology Support Team available to help - are there office hours?

    During Remote Learning / home learning, Technology Support is available from 8:00 a.m. to 8:00 p.m. CST. Email support at helpdesk@casady.org  may be provided outside of these hours, depending on staff availability.

    Casady Technology Support for Remote/home learning is not available 24/7.
  • Q: What are families' technology responsibilities during remote learning?

    Families are responsible for providing the following during Remote Learning / home learning:
    • High speed Internet access and home WiFi and/or a wired computer connection / ethernet.
    • An Internet-connected computer capable of running the Chrome web browser for each student / child.
    • For students in grades 1, 2 or 3, the following tablet devices can be used instead of a laptop / desktop computer running the Seesaw mobile app.
      • An iPad running iOS iOS 10.3 or newer
      • An Android tablet running Lollipop (API 22)
    • A “learning space” for each student / child in the family (desk/table and chair).
    Casady Technology Staff are not able and available to solve every technology support need. When using parent/family provided laptops / computers / iPads / other mobile devices, families are responsible for technology issues including:
    • Computer virus or malware removal.
    • Resolving personal (non-Casady managed) AppleID account or password issues.
    • Email account / password issues for personal (non-Casady managed) accounts.
  • Q: What are the School supported websites and learning platforms?

    There is a diverse array of websites, apps, and learning platforms that support learning. The following are supported by the Casady School Technology Support Team. Use of different supported websites / learning platforms is at the discretion of Casady teachers and Division Directors:
    • MyCasady
    • Google Classroom
    • Seesaw
    • GSuite (Includes Google Drive / Docs / Slides / Presentations / Drawings)
    • Google Hangouts Meet
    • Google Hangouts Chat
    • Google Sites
    • YouTube
    • Adobe Spark Post
    YouTube videos may be utilized by teachers in some classes. Other technology platforms / websites / apps may be utilized by Casady teachers, but Casady-provided Technology Team support may not be available for those tools.

    Faculty are encouraged to use official Casady School supported digital learning tools / platforms for remote / home learning.
  • Q: How do students or parents request instructional support?

    If parents / students need instructional support from a classroom teacher which falls outside the scope of the “available technical support” items listed on this web page, students and parents should email helpdesk@casady.org.

Tips to Optimize Remote Learning

List of 6 items.

  • Work As Close to Your Router As Possible

    The closer you are to your router, the better the signal will be.
  • Reboot Your Router

    If you can't remember the last time you restarted your home WiFi router, now is the time to do so. A simple reboot can often improve the signal of your home system.
  • Turn Off "Smart Devices" That You Are Not Using

    These days all of your "smart devices" access your WIFI signal at all times. These include TVs, Gaming Systems, Digital Assistants (Amazon Echo, Google Home, etc.). Keeping these off when possible will improve overall WIFI performance.
  • Make Sure Your Router is Located In a Good Location

    Not all places are equally suitable for your router. Avoid placing your router close to metal objects and appliances that emit electromagnetic waves. Metal is the top disrupter of a WiFi signal, and its presence close to a WiFi router can easily create a large dead zone.

    Strictly speaking, all household appliances emit electromagnetic waves to some degree, even fluorescent lightbulbs, circuit breakers, and electric razors. The biggest emitters of electromagnetic waves are typically in the kitchen, and they include stoves, microwave ovens, and dishwashers.
     
    Other problematic appliances are washing machines, tumble dryers, televisions, cordless phones, and radiant heaters. If you have any of these appliances at home, keep your WiFi router as far away from them as possible.
  • Keep Your Router Updated

    If you have not been keeping your router updated with the latest firmware, follow the instructions from your router's manufacturer or your Internet Service Provider to update it. Routers with old firmware perform worse than routers that are appropriately updated and are more susceptible to malware attacks.
  • Get a Stronger Antenna

    Most home WIFI routers come with small, weak antennas. It's not that manufacturers want to save every cent they can, but powerful WiFi antennas tend to be hideously large. Compared to the antenna that came with your router, which probably is just a few inches tall and has around 4 dB gain, a 10-dB antenna can be anywhere between 10 to 15 inches tall. But if you don't mind the size, a new, powerful WiFi antenna is a great way how you can boost WiFi at home or office without buying a new router.
     
    The standard "rubber duck" antenna is an excellent solution for improving a home's WIFI signal. These antennas use the same RP-SMA connector, and there are many different models available on Amazon and other online stores. Some even come with a handy extension cable that allows you to place the antenna farther away from your router to achieve optimal signal distribution.
     
    Purchase an antenna with more gain than your current one. Most home routers come with small antennas, whose gain tends to be between 4–5 dBi. Replacing such antenna with a 9 dBi antenna should provide an excellent signal boost.

Pointers to Keep Devices Healthy and Connected

Here are a few extra tips to help keep you healthy and connected using your own devices:
  • Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly on a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
  • Share things like photos through text messages instead of passing your phone around.
  • Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize the device’s exposure to your face.
  • Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.
  • Avoid excessive wiping, which might cause damage.
  • Unplug all external power sources, devices, and cables.
  • Keep liquids away from the product, unless otherwise noted for specific products.
  • Don't get moisture into any openings.
  • Don't use aerosol sprays, bleaches, or abrasives.
  • Don't spray cleaners directly onto the item.

From Apple: Is it OK to use a disinfectant on my Apple product?
Using a 70% isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents. Don't use on fabric or leather surfaces.

Responsible Use Policy Review - LD

Responsible Use Policy Review - MD/UD

Casady School welcomes a student body that reflects the diversity of the world around us and therefore does not discriminate on the basis of race, color, religion, gender identity, sexual orientation, socioeconomic status, nationality, or ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, athletics, and other school-administered programs generally accorded or made available to students at the School.
Casady School is an independent, co-educational, college preparatory, Episcopal day school serving students in pre-k-12. Educating Mind, Body, and Spirit.